Faqs

Find answers to the most commonly asked questions about FGX’s shipping services.

If you do not find the answers you’re looking for, please contact us and we’ll get you the answer you’re looking for as soon as possible.

Does FGX provide service to both individuals and businesses?

If my business is shipping from a location outside of the New York metropolitan area, can I still ship with FGX?

Does FGX ship domestically?

How do I become a client of FGX?

How do I know if my shipment was processed online?

What documentation is required for international shipments?

How can I attempt to minimize customs delays?

Can I place an order online?

Does FGX provide service to both individuals and businesses?
In short, No. FGX services only business i.e. a company in good standing needs to be the account holder.

If my business is shipping from a location outside of the New York metropolitan area, can I still ship with FGX?
FGX is a niche provider primarily offering service to offices based in New York City but expansion is a part of our plan! Currently we are servicing companies that have shipping needs with an origination or destination of NYC.

Does FGX ship domestically?
There are certain lane segments that FGX services domestically, we usually offer only premium domestic shipping in such cases. If you would like to inquire about premium domestic shipping, please send an e-mail to sales@fgx.com.

How do I become a client of FGX?
Please dial 1.866.SHIP.FGX and speak with one of our sales representatives, or register here.

How do I know if my shipment was processed online?
Once you have pressed the ‘Print AWB’ button, it creates a copy of your air waybill and the online submission becomes processed as well.

What documentation is required for international shipments?
We have compiled descriptions to the most commonly used forms and documentation for international shipping in one convenient location. If you can’t find the information you need here, contact us and we will be glad to assist you.

How can I attempt to minimize customs delays?
Ensure you’ve invoice is correct and that complete information is included on the invoice.

Confirm that the consignee has the necessary permissions to import into his/her country. Certain commodities into certain countries require an Import License. For more information or assistance please contact FGX customer service.

Can I place an order online?
Once you have registered an account with us, our easy to use online application gives you a single point of access to:

• Booking
• Tracking
• Automatic PODs
• Request supplies
• Recipient pre-alerts